The Mail Hub -- Covington - Covington, Washington

Michael T.

My wife and I have been customers here for several decades, where we have always been treated very well, and provided excellent service. A few years ago Mohamed decided to retire, and the new owners assured us that none of our services would change, and that could not be further from the truth. Everything kept getting more expensive, and the services provided kept getting worse. We had used the Mail Boxes for multiple businesses, as well as the Lion's Club, and Covington Days Festival, never having any problems until the new owners took over. Since then we've been forced to fill out paperwork multiple times, provide identification multiple times, and had mail held, or returned, in addition to missing packages. We also used this business for all of our business cards, Coro-Plast printing, signage, banners, and vinyl cutting. We have been trying to get some items done for about 18 months, and we kept getting told things like "that machine is undergoing maintenance" or "we're way behind and should be caught up next month" and the prices keep going up too. We have also had to pay for item not done correctly, or done after the date of an event, which means they never got used. The straw that broke the camel's back was when my wife stopped by to pickup packages, (as she had been doing for many years) and was given the third degree, along with being forced to fill out more paperwork, along with providing identification, (again) and after I called the owner to complain, they started sending all of our mail back. This has created a huge problem for us because our primary business license uses this address, and we are still trying to get this changed, because they refuse to accept any of our mail.

Kristin L.

I could not be happier with the customer service I received from the two ladies working here. I came in to ship my step fathers personal effects, and his ashes to his children after my mom passed away. They were such a huge help in getting my items boxed up and shipped off to the correct address. They were fast, friendly and efficient. I left there feeling very thankful for them. And having a Crumbl next door so I could eat my feelings afterwards certainly helped.

MV D.

We went in and asked if they do passport photos. They do! I wish I knew her name - we had the best experience with the petite girl with long, dark hair. She was very knowledgeable not only about that, but also other unrelated questions we had. Very pleasant and professional experience and we were on our way with photos in hand a few minutes later. Thank you!

ravi K.

Went in to get few of my documents notarized, the store manger Ana was really helpful and very informative. She even waited for 30 min past the store closing time to get my documents done, never felt like being rushed.
I also noticed how she was helping others to get their stuff done.
Thanks a lot for all your help Ana.

Regards
Ravi

Kammie L.

I contemplated not writing a review... In fear that everyone will know that this may be the best hidden gem in town! Muhammad and his staff have helped me with multiple projects from printing banners for my small-business to notary services. He really cares for his customers. I wish them nothing but wild success and happy customers for many years to come. Thank you for being a wonderful asset to our community.

Note: This review has been written by a satisfied customer and is based on personal experience.

Colton P.

I needed to print something important quickly, and I was worried that I wouldn't be able to find a business that could help me. However, I was pleasantly surprised to find this business, which was able to print my document quickly and respectfully.

The owner was very friendly and helpful, and he took the time to explain my options to me. He also made sure that my document was printed correctly!

I would highly recommend this business to anyone who needs quick printing or mail services. The owner is very knowledgeable and helpful, and he will go out of his way to make sure that you are satisfied with your printing job.

Kim K.

I have been a long time customer of Mail Plus. The owner and his assistant store manager are incredible. With several different accounts I am mailing to I have never lost a package, when issues have occurred- they promptly track, fix and make sure your items make it to their destination. Above all they are kind, always fast and efficient and treat their customers like family!

Stacy M.

Mohammed and his crew have always been amazing to us as customers!! David went above and beyond helping my son with a fun baseball card project! He exceeded all expectations and my son's teammates loved their gift!