Pepping, Balk, Kincaid & Olson Ltd. - Silvis, Illinois

Amber P.

I had one of the most amazing experiences at a lawyers. When to do a will and estate planning. Something I know nothing about.Mrs. Kincaid was very thorough. She made things easy to understand. She said no question is a dumb question. She made us feel at ease. Knowing everything is taken care of and everything we wanted was included, nothing was forgotten. I highly recommend them to anyone!

David C.

My grandfather has used used this attorney for years. He really likes them. My experience with them was the exact opposite. He wanted to make a few changes to his will, which they had already drafted for him years ago. My grandfather fell ill and we weren't sure he had much time. We called and had a meeting over the phone and explained the situation to the attorney. He asked for a week. After a week and my grandfathers condition declining, we called and asked for an update...it took another 3 weeks and one of us calling daily. Thank God my grandfather pulled through, or he would have been unable to make the changes he needed. Once in the office, they were pleasant to work with, but communication and timeliness are extremely important when dealing with legal matters. You can tell by their generic response to all the negative comments that they don't genuinely care about their customers. My advice, find a different attorney, one that values their clients' time and needs and not just their money.

AC Q.

DISHONEST AND UNTRUSTWORTHY! Balk told me he would seek legal fees from the other party in my case which is typical for my situation. Then he advised me to accept a settlement without informing me my legal fees would not be included as part of the settlement. So he charged me $1000 to seek $800 in damages. I got better results from representing myself for free in subsequent filings.

Jody B.

I really tried to give this law firm the benefit of the doubt for the year we worked with them. However, one lawyer in particular has little communication, lack of knowledge, and is stretched way too thin. I tried to get in touch with our attorney for 7+ days on an extremely time sensitive matter and did not hear anything back on the situation. I ended up filing the motion myself at our local County Clerk’s office.

A C.

Absolutely worthless! I made the unfortunate mistake of coming back to this office after a less than fantastic experience the first time. I gave the benefit of the doubt but that was my poor judgment.
The communication in this office is abhorrent! I left 17 messages over the course of a month as a returning client and got no calls back. I wasn't told about court dates, had consultations scheduled for dates after the court hearings they were meant to address, and literally no response to emails or phone messages. They were prompt with billing though. Imagine that.

While I understand that there are nuances to legal dealings that I may not be privy to no attempt was made to explain why things were being handled as they were. I had several goals that I wanted accomplished and I was told we should take it one goal at a time. That approach lead to me being the victim of a crime for which I now have to pay more money to get justice.
They make sure to take their sweet time billing $300 for 10 minutes of work. But no real progress to show for it. I placed an offer on a house a month ago and have heard nothing more since then. They're definitely the epitome of slimeball attorneys who milk every cent they think they can instead of actually helping.

Sandy W.

Went in twice about an issue neither time was the lawyer was interested in helping us. They put me with a lawyer that had no clue. Kept shrugging his shoulders I don’t know. Definitely not willing to go over and beyond to help us. Finally said he could try but wanted a retainer, he said this would not be covered by John Deere’s legal plan. According to metlife it is. Very disappointed

Carla L.

As a Realtor, I use this office often. They make closings go smoothly and are always pleasant and comfortable. I highly recommend them for any legal needs. I know several people who have used them with good results for many non real estate needs.

Beau S.

***FIND A PROFESSIONAL LAW OFFICE!!***

Spoke with katherine teel who agreed to represent me one week the following week papers were signed for representation and fee designation details and retainer paid in cash. Only to find out two whole business days later that they can no longer represent me because they allowed the respondent in the case to come in and have an interview with one of the other attorneys from this office because they can't bother to have a list of currently represented clients. That being said that indicates that there is a huge communication issue with this office as well as the ability to handle services in a professional manner and for charging $285 an hour to appear to be professional this is absolutely unprofessional and quite honestly disgusting. So not only do I now have to attempt to find a new attorney, but I also have to do it 2 days behind the respondent as their ability to communicate their failure took them that long during a standard business week. Then when I called in to find out how about getting my refund I'm told by the receptionist that she's currently in a meeting with a client despite having just been hung up on and hearing her in the background speaking very poorly about her previous client that she failed. Save your time and money anyone and everyone who reads this!! I'll be following up with the Illinois better Business bureau and hopefully some organization that oversees attorneys in Illinois this is unexcusable.