Lowe's Home Improvement - Española, New Mexico

Audrey O.

Espanola Lowe's is unorganized! You can't always find what you are looking for items are scattered everywhere.. Concrete bags are ripped open and not cleaned up. If you ask for help it takes a while for an employee to help you. The lumber carts are not in decent shape some squeak loud or are hard to push not to mention they are always full of material left in the isles not sure if they belong to someone or if they are being used as shelves. Looking at these pictures shows a potential hazard to customers and employees. Lowe's needs to hire more people to keep things organized.

trevin1957

Ordered toilet online through Espanola.
They delivered it that day. Great.
Had someone else come install it.
It was cracked through the plumbing on the bottom.
They said it had to be brought back to return it.

THEY DO NOT REFUND DELIVERY COST ON EVEN IF BROKEN IN TRANSIT!!!!

Tried to get exchange at store.
"Only a refund and you can go pick the one you want."

Online pricing no longer applies.

Got a cheaper toilet for more money.

Military discount doesn't apply to most items anymore.

Thank you for solidifying my choice to not shop at Lowes despite some of the great people that have worked there over the years

Hannah M.

Worst business I have EVER dealt with in the entirety of my life. Have wrong sizes on their website that don’t match product, “managers” impossible to get on the phone and if they accidentally answer you WILL get hung up on. Don’t bother ordering online because they’ll deliver whatever they want to your house and claim you ordered it. It’s also too late if you’ve already purchased something. I bought washer and dryer in November and have had to dispute the charges on my credit card because they refuse to speak to you. Once reordered they send wrong and mismatched parts. Corporate is slightly better and is trying to help me, said they’d send me new parts, when I call back they know nothing about my case. They say they’ll send a tech out, they don’t, 2 times no call no show. I’m trying to save consumers money here, do not shop at Lowe’s. They’re scamming their customers. Choose Home Depot, they delivered for free and haven’t messed up anything I’ve ordered. I’m absolutely flabbergasted by the lack of professionalism at Lowe’s. Disgusting business.

Paul L.

I needed materials this morning. The place is a mess! Inventory sitting on pallets, and a bunch of stuff is thrown on the floor. It's impossible to take a shopping cart through the aisles. An employee told me that several employees didn't show up for work. It's sad to see the store in such a condition.

Marcos A.

Beware to anyone delivering to this store and/or has the unfortunate and painful displeasure of dealing with their shipping and receiving staff. I deliver freight to this location on a regular basis and every time I end up wasting a good percentage of my day as a sitting duck in their receiving area. Appointment times mean less than nothing to these people. They’re the ones that confirm the appointment times yet when you show up on time they tell you that any other trucks parked there have to be unloaded first before getting to your shipment as they operate on a “first come, first serve” basis. Something that virtually every other Lowe’s I’ve ever delivered to does not abide by. On the rare occasion that you show up and you’re the only truck, you’ll still wait multiple hours for them to look in your direction let alone unload you. The receivers at this store have seemingly zero interest in doing their jobs with any measurable degree of urgency, zero consideration that truckers are on time constraints and have deadlines to meet and seemingly zero accountability in place that might reprimand them for the lackluster job they do.

Rachel M.

I ordered over $10,000 in kitchen appliances in the store and was told they could get delivered in 1-2 weeks. The items I ordered were a double oven, refrigerator, dishwasher, cooktop and range hood. Decided to schedule the delivery out 6 weeks to ensure the items would arrive on time for my kitchen remodel. I received an email that they are pushing out my delivery another 3 weeks, on top of the 6 I already scheduled. I called to find out what happened and was told my items were special order, which obviously isn’t true, because the original ETA was 1-2 weeks. Then I was told that the dishwasher I ordered is gone and not carried by Lowe’s any longer, and that I’d have to order another one. I found this absolutely unacceptable. Either they sold me an item that was unavailable at the time, or they gave the item I paid for to someone else. I am canceling my order and will never, ever order from Lowe’s again.

Kerri Y.

I don’t ever post reviews, but I am so incensed at the lack of customer service at the store that I am today. I manage properties across the United States Aspen thousands of dollars on appliances with Lowe’s but I canceled $3000 order today and I’m going to cancel a $3000 order in another state that I have currently pending delivery. They can thank Rachel at the Espanola store for this. I had appliance delivery on schedule for two weeks. Getting text messages, updated emails with a specific date I called to add an item. I spoke with her. She was very unfriendly. She was curt and rude and instead of trying to help me she gave me the number to the IT technical department who informed me that she should never have given that number to a customer. This is all so that I could add another $500 to the bill by adding a Grill. After a third call to another customer service number that finally happens and then immediately I get a call from Rachel saying that they will not be delivering on my schedule date after all that it will now not be delivered until the following week. Meanwhile, I have guest with no washer dryer because schedules for two weeks have been arranged for washer dryer to be delivered on Thursday, the day Lowe’s texted me would be delivered. And I said if this cannot be changed, cancel my order, she said canceling it and hung up immediately. Within five seconds I had a cancellation on my text.
So Lowe’s I guess you don’t need money if you can afford to throw thousands away with bad attitudes of rude employees. Because it’s not just costing you $3500

Española

I always find what I need at here. Everything is organized. The app is helpful. Some of the employees are not very helpful. However one employee, Lorie is really helpful and is very friendly.