Kaufman & Kavicky - Los Altos, California

Con B.

I lease a 2022 Land Rover Discovery that was plague with “low battery-Please start engine” warning.
I been told multiple times by the service department that i have to drive long distance. The third time i took the vehicle for service they will just charge the battery and send me on my way and a week later the warning comes back and the problem worsen. The trunk will not open, the key will not function, the vehicle will stall, the screen intermittently black out on me. I started to lose faith on the vehicle and i feel it did not really give me the value and performance LR promised their consumer. Before then i was driving a 20 year old car but when i was diagnosed with Breast Cancer and my treatments are out of town long drives we decided to lease a more reliable vehicle to get to all my Medical appointments that are out of town but we end up with a very unreliable vehicle and LR service Dept. are very dismissive and lack of concern. By the 5th occurrence of the warning my frustrations turned into hopelessness.
I know there is a Lemon Law but i have no knowledge about it just as many others until we have car problems. I started reading if my car problems qualify but i was adamant and i start looking up a California Lemon Lawyers to help me sort it out. I chance upon Atty. Scott on avvo answering lemon law questions and upon checking he has a stellar review.
The next day i decided to call his office and i spoke to the Intake specialist Leilani. She was very informative and she asked me to send her all my work orders and she will submit it for review if my case qualify. Few days later she called me by phone that they will take my case, I breathed a sigh of relief. The same day i was sent a retainer document to sign.
This is not an overnight-quick process. It takes patience and tolerance. communications are through email so that there are paper trail to go back to. However slow i am confident that the firm is on my side. Emails are promptly returned and answer. Leilani is very thorough and informative. When my case went to the next step Breana Hildebrant gave me the minute order of my case and has been so amazing to communicate to.
Atty. Scott took on my case. He’s very generous of his knowledge, very informative and thorough. He returns emails promptly and he gives me a call when needed. He was honest and transparent. He advice me not to expect too much but he promised me that he will do his best for me and i never doubted him for a second. Sure enough he over delivers. The settlement offer was more than i expected and thats because of his expertise and many years of experience in the business.
My case took 11 months from start to settlement. A radio silent for few months its because the firm have no control over the response of the Manufacturer and the court takes a lot of time as well but when the ball start rolling Atty Scott is on it. He is the best. He would not be highly rated for no reason.
There are honest people out there and Atty. Scott, Leilani and Breana are one of them. They take pride of what they do. Its comforting to know that there are good, honest firm who will fight for you and your hard earned money and make these Car Manufacturer accountable.
Dear Atty. Scott, Leilani and Breana, Thank you from the bottom of my heart.
As i continue my battle with Breast Cancer you have no idea how appreciative i am that i am now in a position to put myself in a better vehicle. My settlement would help me pay my new car and that is something less of me to worry. I cant thank you enough but please know that you made my struggle a little easier to bear because of your dedication to your chosen profession.
Thank you so much.
Sincerely,
Noreen A.

Kyle C.

This is my first experience with really any attorney, K&K were recommended by a friend of a friend and I’m glad they were! They heard about my lemon Law case and said I have a solid case and should be able to get the help I was looking for. They got all the information I had and took care of all the communication with the auto manufacturer. Had a number that I was looking for based on the money I had spent previously and loss of use, insurance, interest, etc…K&K went to work and got me more than I was after! The process took a long time but that’s not their fault, what auto mfg would want to hurry up and give someone a settlement? None! But they kept on them and got me paid, thank
You so much for your efforts! I hope I don’t ever have to use you again but if I do I’ll definitely be calling!

Brendan C.

I'm grateful to Scott Kaufman for sharing his knowledge and expertise in order to help me understand the best steps for my lemon law claim. He immediately explained the extent to which a lawyer would be able to help and offered clear, detailed explanations of how the circumstances of my situation affected the potential outcomes. Following his recommendation, I am not being taken on as a client, but I appreciate his guidance and would feel confident hiring him as my attorney in the future.

Sargon E.

Scott came highly recommended through another lawyer, and over the past ten years, I have had the pleasure of using his legal services on multiple occasions. Each time, the outcome exceeded my expectations.

Not only has Scott provided me with excellent legal representation, but he has also offered invaluable advice on navigating complex negotiations. As our professional relationship has grown over the years, I have come to appreciate that it extends beyond the typical lawyer-client dynamic. Our occasional conversations and coffee meetings have added a personal touch to our connection.

Overall, I am extremely satisfied with Scott's services and appreciate the exceptional outcomes he has achieved for me. I highly recommend his expertise to anyone in need of legal assistance.

Brodie C.

I had bought a 4-year-old used truck from a small mom and pop dealership. The transmission blew the 2nd day I owned the truck and was in and out of the shop for the next 4 months. I was told by numerous law firms that my truck did not meet the criteria to go through the lemon law process due to numerous different factors. I reached out to Kaufman & Kavicky and they informed me that not only DID my truck meet the criteria, but they were confident that they could win the lawsuit against Ford Motor Company and accepted my case. The entire process took quite a few months but they did in-fact win the lawsuit. The outcome being that Ford paid off the entire financed amount, I received every single dollar back that was associated with that truck IE: initial down payment, monthly payments, interest paid, rental car fees ect. The whole Kaufman & Kavicky team was very responsive and answered all questions and concerns in a very timely manner.

jan F.

I am an attorney, practicing for more than 40 years. I have known Scott Kaufman since well before either of us joined the CA bar. I have always known him to be successful in the challenges that he takes on. His firm mirrors his commitment to consumers and I know this as my wife and I were clients. We were more than pleased at the result he was able to obtain in helping my family get out of our lemon BMW and obtaining significant compensation to boot. I would not hesitate to recommend his services to friends and family alike. There are plenty of large "mill type" firms out there to choose if you do not seek personal attention to your matter. That said, those larger firms are probably learning the lemon law from trailblazers like Scott Kaufman. He and his firm comes with the highest recommendation I can give.

Dawn A.

After having a vehicle with multiple problems that lead it into the dealership more than a handful of times, I reached out to Kaufman and Kavicky to help with the situation. They took on my case and worked on my behalf to get a resolution with the car manufacturer. I will admit that I was a little skeptical at first since all communication is done via email. With that said, everyone at Kaufman and Kavicky responded to me on a timely manner, kept me up to date in detail of what was going on and what was to happen next. They also answered all my questions. I am very happy to say that they were able to get me the desired outcome I was looking for. I highly recommend working with the team at Kaufman and Kavicky. Thank you all for your hard work!!

Chris H.

Scott showed genuine care about my case. Our vehicle had gone through multiple repairs and the manufacturer simply didn't care. He and his staff spent a lot of time to understand our situation. Even though in the end he determined he could not take our case, he gave a set of excellent referrals to other attorneys who could--all without cost to us. Imagine that! He is empathetic and really fights for the consumer. Should you ever be in the unfortunate position being stuck with a lemon, you will be in great hands with Scott.