Equitable Services Inc. - Blue Island, Illinois

Rebecca M.

If I could give 0 I would. I had my car repossessed unfortunately with bad communication with the finance company. When I made the payment I scheduled a time to get my car back. Once my car was brought forward I noticed the car sounding different as well as body damage on the car from being dragged. Once I got my car back I told the man at the front that this was not okay something happened to my car and he was quick to say nothing happened it’s fine. Now I called my insurance made a claim and brought it to a shop. The man at the shop told me my car was dragged and damages severely as well as my catalytic converter was stolen out of it. HA can’t be real but unfortunately it is. The insurance company is going to go after this company for the damages and I hope this business gets shut down. Just know that when your car gets taken you’ll get your car back with parts missing. Will be filling claims with the Illinois attorney general. BBB and others as well as filing a police report. Bunk ass company and will not stop fighting until this gets resolved.

neidra B.

Truth is when your vehicle get processed and all your personal items and belongings are in there and you feel like they’re safe they’re not safe because the people work there would take your stuff and then the man at the window be looking so confused because he do not know his employees is back there, ripping customers off so now he has to fill out all these complaint forms and it falls back on him, and he have no knowledge so that he got a lot of thieves working for him but bad part about it. He didn’t hire them corporate did. money, drugs, guns jewelry they see it they’re taking it

Melvin B.

If I could give 0 stars I would. Where do I begin so on 09/06/24 they came and repoed my car. The man who works for them told me if I did not give him my key I would be charged $250. To which I gave him the key so he would not have any troubles towing my vehicle. So after getting the run around from my finance company and finally figuring out where my car was , I go to pick it up to find my car damaged. They towed my car incorrectly messed up my transmission and my 4wd on my car. to top that all off they then openly admitted that they lost my car key so then I had to pay a locksmith $395 to make a new key fob for my car. They need to be shut down and shut down immediately. Will update this review when I am given a remedy to their mess up for their complaint manager .

Chante

Wish there was a way to give ZERO stars.

It’s senseless to have an appointment!!! You still will wait over an hour to obtain your property. NO ONE moves with any sense of urgency. Bunch of lazy people walking around in slow motion.

Ivan P.

How are these people are still in business? I bought a s mi truck from the bank that they have repossessed came out of state to pick it up called on Friday to let them know I’m coming in Monday morning with a Comercial towing once I showed up they told me they do release only on Tuesday and Thursday and I needed an appointment they had 1 available @1:30 pm next day Tuesday were very rude and disrespectful…. Sitting here in a lobby waiting no public restrooms my tow truck blocking the entrance they ignore all appointments and make you feel uncomfortably miserable.

Nydia B.

These people at this place is very rude and I don’t know how they’re still even operating. I will be getting in contact with the Better Business Bureau because the way they run their business is very unethical. They all have attitude problems, and talk to people like they’re crazy

Brian M.

Our car was ordered repossessed illegally by Ally Financial. We were not behind on the payments and we have bank payment records to prove it. Ally hired Equitable to steal the car out of our driveway in the middle of the night. After our car was stolen they they let us know that we needed to come there and pick up all our belongings from the car as if we were losing the car. They bent our license plate when they removed it, and they also siphoned off almost all of the gas in the tank. When we paid off the car a couple days later and went and picked it up they had left us with almost no gas, when the night before it was stolen from our driveway we had about half a tank of gas left.

Nothing to see here, just another shady towing company in Blue Island. That's okay though because what comes around goes around. Sometimes sooner than you think 😉

Ayrica W.

Aside from why I was there because I have ill issues with the actual service . They stole out of my car and I was met with attitude about it and told the pictures they took say otherwise. I felt insulted like I was a liar and would waste my time with such accusations or can’t remember what I had in my car. I was handed a dispute form and I’m sure nothing will be done . The people who work there steal out your vehicle ! They shouldn’t be able to bag your belongings until after a certain time frame and the workers should have to sign off on which cars they empty. I shouldn’t have to deal with things being stolen from my car while it’s in your company’s possession.