Carrillo Law Center, APC - Stockton, California

Ashley

‼️ UPDATE 04/09/2025 Just received an email from The State Bar of California. Rafael Carrillo is no longer entitled to practice law in the state of California.

I had an extremely disappointing experience with Carrillo Law Firm. Despite the overwhelmingly positive reviews, my encounter has been nothing short of a disheartening and frustrating ordeal, leaving me with no choice but to express my dissatisfaction.

Upon parting with a substantial sum of $5000 on May 11, 2023, in the hope of securing competent legal assistance for my family custody case, I was met with a series of disappointments and unfulfilled promises. Rather than receiving the expected level of personalized attention and legal expertise, my case was carelessly shuffled between various paralegals within the office, with Rafael Carrillo himself failing to demonstrate the necessary commitment and regard for the seriousness of my situation.

In a distressing turn of events, I was eventually referred to another attorney, Mr. Francisco Medina, who, in stark contrast to my previous experience, displayed a commendable level of dedication and competence in handling my case, ultimately providing the services that I had initially sought from Rafael Carrillo.

Matters did not improve following the conclusion of my case on July 11, 2023. Despite my repeated requests, I was met with a prolonged and unacceptable delay in receiving a statement of services and the remaining portion of my retainer. It wasn't until October 16, 2023, that I finally received a billing and summary, accompanied by assurances that my due payment had been dispatched. It’s been four months since the conclusion of my case and I finally received the remaining balance on November 22, 2023.

Adding to the list of disappointments, I still have not received the court-stamped copy of the FOAH, further adding to my frustration and dissatisfaction with the Carrillo Law Firm. Jessica, the office manager stated that she would have the FOAH to me by 11/27/2023. I will update when I have received that.

In summary, my interaction with the Carrillo Law Firm has been characterized by a profound lack of professionalism, accountability, and basic client care, culminating in an experience that falls far short of the standards one would reasonably expect from a legal service provider. As I reflect on this deeply unsatisfactory experience, I am left questioning the validity of the numerous positive reviews that have seemingly failed to reflect the disheartening reality of my encounter with this firm.

UPDATE 11/27/23 received my FOAH

S M.

I was referred to this law firm to help me with my accident a year ago. Everything was fine at first. The communication became non existent and I would leave messages asking for updates. When I would call and someone actually answered, it was always a different person who then told me my case manager would give me a call. I had 4 different case managers in a year. I only found that out just recently. I got a call Tuesday of last week saying that I need to come pick up my case file because they don’t have anyone to handle my case anymore and I would need to find another representation. When I let her know that I needed to check my work schedule to see when I can go pick it up, she said that it needed to be picked up by Friday. I told her that there was no way I can pick it up that fast. Obviously they knew ahead of time but called at the last minute. Looking at the other reviews, looks like I’m not the only one who had this issue.

Xinyu X.

Did not have a great experience for my very first injury case. The incident happened in December 2022, the case was dropped in April 2024. No communication in between, no updates, and no follow up. I have to call and ask for follow up myself. Since this was my first time, I have no experience. But they want to give attitude when I ask and clarify questions, phrases such as "that JUST how it works." was not expected and out of place. A waste of my time and energy.

ma L.

After 2 years they finally called me because they reached a settlement and I was so happy that I was finally over. I went to sign the papers and Sean told me that the insurance company would pay for all my bills and the check would come in 3 wks. I even got a paper from the insurance company saying that they mailed the check to his office. Jan comes and I still haven't received anything...they gave me an appt for Feb and mr Carrillo tells me that the insurance didn't want to pay because of some issue and says that he might have to open the case. I call several times after that and they give me some "they're still negotiating" story. It's been 8 months since we reached a settlement and I'm sure he kept all of the money for himself. I went to this law firm because it was recommended to me but that lawyer is a fraud!

Pidee T.

I would give him Zero star, I can. First met, he is caring and seem to be so nice to help you win the case. We won the case for a car accident, but once he had received the settlement check since Feb 2024. You will never ever hear or reach ahold of him again. He denied and ignored to contact you. I had tried to contact him numerous times, both calling his office and text him. No response! As of today, May 31st, 2024, I had never received my portion of the settlement. He is an untrustworthy lawyer who took your money and won't pay you as you had been told from the beginning.

Cristal G.

This person is genuinely not interested in building relationships or setting up clientele. Time and money wasted with this attorney. After setting up Appointments he would fail to appear. Calls were made and he was never available. Save yourself the disappointment and look elsewhere.

Ruby L.

I really wish I had more positive things to say about Carillo Law. This has nothing to do with their abilities as a law firm, however, the organization and customer service needs a bit of work.

I scheduled my appointment for a consultation over a month ago. I had the date and time written down and made plans to be available for my telephone appointment. My appointment was at 10:30am, at 10:10am I got a call asking to reschedule my appointment for the following day at 1pm. Works for me, so I rescheduled.

Today I was supposed to have an appointment at 1pm, telephone as well. I had someone call me this morning to confirm and they informed me that my appointment was scheduled as a in-person appointment instead of telephone. When I mentioned this to the receptionist she mentioned that in-person appointments had priority and that if someone had time to speak to me, that they would call. Why do I have an appointment if no one is available then?

I feel I wasted my time in moving my schedule around to accommodate this office, not to mention waiting a month for an appointment only to get absolutely nowhere. I could’ve looked elsewhere for a lawyer. Very disappointing.

Please value people’s time, you charge for yours, ours is not disposable as yours isn’t either.

Thank you

ibrahim O.

I'm thrilled to share my experience with Rafael and his law firm. Facing an overwhelming situation with a complicated apartment lease, I felt stuck and powerless. My son had to abruptly leave college due to a medical emergency, and we were saddled with a lease agreement that demanded a full year's rent despite the circumstances. The leasing company was not willing to budge and even sent the account to a collections agency.

During this stressful time, Rafael voluntarily stepped in to help, unprompted and without expecting anything in return. He meticulously reviewed our lease and the related correspondence, offering invaluable advice that allowed us to negotiate a more reasonable settlement with the apartment complex.

His keen understanding of tenant law and compassionate approach was a lifeline when we needed it most. Rafael's advice empowered us to better understand our options and rights. Had I decided to take legal action, there's no question that I would have enlisted Rafael's services. His knowledge, empathy, and willingness to go the extra mile truly set him apart as a legal expert.

I wholeheartedly recommend Rafael and his law firm. In a world full of complexities and challenges, it's reassuring to know there are professionals like him who are genuinely committed to helping people navigate tough situations. Thank you, Rafael, for being one of the good ones out there.