AAA West Hartford - West Hartford, Connecticut

Okay, here’s a comprehensive overview of AAA West Hartford, presented in a formal and approachable style:

AAA West Hartford: A Trusted Resource in West Hartford, Connecticut

AAA West Hartford, located at 815 Farmington Ave, West Hartford, CT 06119, United States, is a valuable community service offering a diverse range of services designed to simplify and enhance the lives of its members. Accessible via telephone at 860-570-4353 and detailed further on their website at cluballiance.aaa.com, this branch serves as a central hub for automotive, travel, and insurance needs.

Core Services and Specialties

AAA West Hartford distinguishes itself through a comprehensive suite of services, catering to a broad spectrum of client requirements. The branch’s primary areas of expertise include:

Insurance Agency: They provide a robust insurance agency, specializing in both auto insurance and home insurance solutions. This allows for convenient comparison and acquisition of coverage tailored to individual circumstances.
Consultant: A dedicated consultant is available to guide members through complex insurance decisions and provide personalized advice.
Travel Agency: Members can benefit from AAA’s established travel agency services, receiving assistance with booking flights, accommodations, rental cars, and arranging travel itineraries.

Online Appointments: Members can easily schedule appointments through the website, streamlining the process of accessing services.
On-Site Services: The branch offers a variety of services directly at the location.
Accessibility: The facility is equipped with a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring inclusivity for all visitors.
* Appointment Required: Due to the popularity of their services, an appointment is typically required for most interactions.

The branch’s dedication to customer service is evident in the substantial number of positive interactions documented on Google My Business, with a remarkable average rating of 4.4/5 based on 835 reviews. This suggests a consistently high level of member satisfaction and a commitment to delivering exceptional service.

Why Choose AAA West Hartford

The consistent positive feedback regarding service representatives like Yolanda and Angel speaks volumes. It highlights a culture of professionalism, helpfulness, and genuine dedication to member satisfaction. The emphasis on prompt assistance, as demonstrated by Angel's swift resolution of a flat tire situation, underscores the value of membership.

AAA West Hartford represents a reliable partner for managing automotive, home, and travel needs. Its convenient location, comprehensive services, and commitment to accessibility make it a standout choice for the community.

For detailed information, service scheduling, and to explore the full range of member benefits, we strongly recommend visiting the AAA West Hartford website: cluballiance.aaa.com. Don’t hesitate to reach out via phone at 860-570-4353 to discuss your specific requirements.

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👍 Reviews of AAA West Hartford

Stephen

5/5

On March 5th I called AAA Roadside for assistance with a flat-tire.
The phone rep - Yolanda - was professional and helpful taking needed info - thank you Yolanda. Within 30 minutes, Angel the auto-technician arrived - did an assessment and had me on the road quickly. Angel was GREAT and represents the reasons I've been an AAA member for over 30 years - he provided excellent service and was most personable. Angel reflects the qualities of an ideal AAA staff member!

Kansas08

1/5

Although I had AAA for years this was my first visit to a physical location and decided to go to the closest one - West Hartford, CT. I needed baby passport photos, so I called the office first, to ensure they provided this service. They told me they did, and that the baby needed to remain in their car seat etc. Once I walked in and told the staff what I needed they seem bothered .. Such rude staff .. I swear. But I decided to stay since I had my USPS passport app right after. I was asked to lay the baby flat on a desk .. yet baby was cooperating and got some photos taken. I went to my passport app just to be told babies need to look at the camera more and not have eyes closed nor look sideways etc so I decided to go back. The look and attitude I received once back. I kindly asked to re take the pics but this time wasn’t happening since my baby was fussy. When I kindly mentioned the fact that I was not happy on how I was being treated let alone the fact that they don’t know how to take babies passport photos correctly… I heard these type comments: “ if you would like nicer pictures go to a professional photographer” “We know what we are doing but it’s your baby who is not feeling good” etc. to make a long story short, this location has the most unkind and non - kid friendly staff. Every single person in the office I talked to had same attitude - like 4-5 of them. Never going back .. hoping a supervisor reprimand these employees . I worked years in customer service and hospitality and can’t even believe these people’s attitude towards a loyal member , let alone the fact I was with a small child. To sum up, went to Cromwell, CT branch the day later and they took such great care of us!!!

Heidi S.

2/5

Very spotty customer service -- some of the employees insult and are condescending. While I was there they let an elderly gentleman who looked weak and was trembling stand in a one-person line for a while, waiting for help. Attentive staff would have rushed to help him. My experience at this location makes me rethink my AAA membership.

Jorge O.

5/5

Lost my drivers license and scheduled an appointment for the very next day. Walked in at my scheduled time and was there for about 15 minutes. Ashley was very helpful in answering all my questions at the front desk. I was in and out. Definitely recommend this location for all your AAA needs.

Anonymous

1/5

Customer service was horrible. Ashley has a very nasty attitude,Poor customer service, not friendly at all. Very sarcastic when responding to questions. Everyone else was wonderful.

Edward G.

1/5

Had an appointment for 9:30 and I set there for over 45 minutes while all the walk ins was taking care of first just for a license renewal

Clare L.

5/5

I had a complicated membership situation and Kelli Stormes was fabulous. She was very thorough and willing to go the extra mile to help find a positive solution to the situation. She exemplifies what great customer service should look like. Many thanks to Kelli and AAA for hiring such a great person!

macy R.

1/5

bad service. customer service agents on the phone were rude and snappy. the first woman i spoke to didn’t even put in our help request after we told her we were on the side of the road in a dangerous area. then another agent hung up in the middle of me explaining our situation to her calmly. waited for two hours before calling back 20 minutes after our maximum wait time and then they sent all the texts and links they were supposed to. extremely long service time, rude agents, poor service