AAA Burbank Insurance and Member Services - Burbank, California

Thomas H.

Gus in the Burbank office was very helpful. We had questions about car insurance and he walked us through all the options, guiding us with pertinent information related to the vehicles in question. Based on that, we can make an informed decision.

The staff at this office always show up and there are never any hiccups. We’ve been to other offices, and this Burbank office is definitely outstanding.

Monika S.

DO NOT BOOK A CRUISE HERE. This office has made too many mistakes to fully list here. My cruise was canceled because I wasn’t notified of the date to make my final payment because Royal Caribbean was apparently sending emails to a staff member who retired and no one else in the office took over the relationship. I’ve spent hours on the phone both with AAA and Royal Caribbean trying to salvage my family’s vacation. Once AAA books the cruise, you will no longer get communication about your cruise unless someone in this office decides to pass it on to you. You’ll miss the date to check-in and end up with the worst boarding time. You’ll miss when you can book excursions and end up with whatever is left after all of the other passengers who booked directly have made their selection. Save yourself the headaches and book directly with the cruise line. It’s not worth the onboard credit and chocolate covered strawberries AAA offers as a bonus for booking through them.

Angel

Herbert was very helpful and very efficient in helping my dad and I renew our registrations. He answered every question we had and it was a great AAA experience.

David G.

Love AAA. Melinda was very helpful with a semi-complicated changing state registration DMV at the end of the day when the place was packed. Thanks, Melinda!

Hidden H.

I am so happy i came here instead of the dmv. I got help for registration as well as car insurance and got a quote for life insurance. Thank you to the woman who helped me for registration she taught us the difference when registering a car because of the weight and if its a pick up truck or a regular car. We are clumsy buddies Thank you to the woman who helped me with my car insurance she gave me a peace of mind knowing under writing is helping me. Now life insurance they have a gem in there. Karina helped me understand life insurance as well as comprehend what i can do with term and permanent life. I now understand what effects life insurance as well as car insurance. She explained it so well i felt like i got the best understanding.

Daniyar S.

Hello, excellent service! Julio Sorto is a true professional. He quickly and efficiently helped me find the perfect auto insurance with great attention to detail. Polite communication and outstanding support. Highly recommend!

Best regards Daniyar Suleimanov

Milad S.

I came here for an international driving permit with photos. I was in and out in 10 mins. Very efficient and a pleasant experience!

Jeni P.

5 stars for Betzy!! She was fabulous in getting ky sister and I in and out, quickly and effortlessly, because she handled everything- including the phone call to the DMV.
Aside from that, this AAA office seems well run. There's bottled water in the fridge, bags on the counter and hand sanitizers were passed out. Bathrooms are clean. Parking is easy. Places to eat close by.
I got a travel luggage bag for applying firvtheur credit card where I get cash back on purchases. Pretty good day at AAA.