AAA Highland Insurance and Member Services - Highland, California

AAA Highland Insurance and Member Services: A Comprehensive Overview

AAA Highland Insurance and Member Services operates as a prominent branch of the American Automobile Association, located in the Highland area of California. This location serves as a crucial hub for members seeking various AAA services and insurance solutions within its community. Situated at 27889 Base Line St, Highland, CA 92346, the center is designed to be easily accessible, reflecting AAA's commitment to member convenience.

Core Services Offered

The AAA Highland Insurance location provides a wide array of services catering to diverse member needs. Its core function revolves around insurance, offering specialized plans tailored to different aspects of life. Key insurance categories include:

• Auto Insurance: Comprehensive coverage options for vehicle owners, including liability, collision, comprehensive, and various add-ons like roadside assistance and rental car reimbursement.
• Motorcycle Insurance: Specialized coverage for two-wheeled vehicles, ensuring protection for riders and their bikes.
• Home Insurance: Policies designed to protect residential properties and their contents against various perils.
• Life Insurance: Financial protection for beneficiaries in the event of the policyholder's passing.

Beyond traditional insurance, the Highland branch leverages its broader AAA network to offer additional travel-related services, enhancing the member experience:

• Cruise Agency: Assistance with planning and booking cruise vacations.
• Travel Agency: Comprehensive travel planning and booking services for various destinations and modes of travel.
• Passport Photo Processor: Convenient on-site facility for obtaining compliant passport photographs.
• Notary Public Services: Access to professional notarial services for a wide range of documents.

Insurance Agency Expertise

As a dedicated insurance agency, AAA Highland Insurance and Member Services stands out by providing expertise in navigating insurance complexities. Their staff, including agents like the noted Karen, are trained professionals who guide members through the process of selecting appropriate coverage. They assist in comparing quotes to find the most competitive rates and help resolve existing policy issues efficiently. AAA's reputation is built on a foundation of trust and professionalism, attributes clearly reflected in the feedback received from members.

Location and Accessibility

The physical location at 27889 Base Line St in Highland, CA 92346, is strategically positioned to serve the local community. The center features modern facilities designed for efficiency and guest comfort. A notable feature is its commitment to accessibility, as evidenced by:

This focus on accessibility demonstrates AAA's dedication to serving all members, regardless of physical ability, making their services readily available to everyone in the Highland area.

Contact Information

For those seeking assistance or wishing to inquire about services, AAA Highland Insurance provides multiple points of contact. The primary telephone number, 9093812211, is readily available for calls. Alternatively, members can explore additional services by visiting the main AAA locations page on their official website: ace.aaa.com. This website likely offers a searchable database of AAA offices, enabling potential customers to find the nearest branch and details about the services provided.

Customer Experience and Reputation

The AAA Highland Insurance location has garnered significant attention through online reviews, reflecting its performance and member satisfaction. With a substantial volume of 878 Google My Business reviews and an impressive average rating of 4.5/5, it indicates a consistent level of service quality. Recent feedback highlights positive interactions, praising the professionalism and efficiency of staff members. Customers have reported courteous service at the front desk and effective assistance from insurance agents who successfully navigate the complexities of policy selection and issue resolution.

While some reviews mention minor interactions, such as a receptionist's initial tone, the overall sentiment remains overwhelmingly positive. This high rating suggests that the center generally manages customer touchpoints effectively, with staff responsive to feedback and committed to improving the member experience. The high rating reinforces the recommendation from satisfied customers and positions AAA Highland Insurance as a reliable choice for insurance and related services in the Highland community.

For anyone considering engaging with AAA Highland Insurance and Member Services, the information provided here outlines the key services, accessibility features, and reputation of the center. From insurance solutions to travel planning and administrative services like notarization and passport photos, this location aims to be a one-stop-shop for AAA members' needs. The strong customer feedback further underscores the value proposition offered by this dedicated branch.

Conclusion

AAA Highland Insurance and Member Services in Highland, California, represents a well-established AAA branch committed to providing comprehensive services. From its strategic location and focus on accessibility to its diverse range of insurance and supplementary services, the center is equipped to meet the varied needs of its members. Backed by an excellent customer rating and a reputation for professional assistance, it stands as a reliable resource for insurance, travel, and related services within its community.

👍 Reviews of AAA Highland Insurance and Member Services

Yanira V.

5/5

I visited this location yesterday with my son and from the front desk to the agent that helped us were so courteous and professional I personally will recommend Insurance Agent Karen she helped my son to get insurance with the best quote and resolved some issues I had with my insurance I had a nice experience in this location and didn't wait that long

Deborah R.

4/5

Good experience. Although the receptionist at the front desk tone wasn't very pleasing when I asked a question. She corrected her tone at the end when directed to the next step. I will do business there again.

Joseph D.

5/5

Went in 08/12/24 around 4:15 P.M. in hopes of obtaining my registration in a timely fashion. Guess what? They knocked it out the park for me, thank you Gina. Thank you AAA. Gina was brilliant, patient, and welcoming. Deserves a raise or hire more Gina’s.

J E.

1/5

They don't answer the phone, and have a message saying they are helping other customers, and will take calls in the order received. If you stay on the line, you are given the option to leave a call back number and other info, and they will get back to you. THAT IS NOT TRUE. I left two messages over a two week period, and neither call was returned.

Oh, and I'm a 30 year member. This might be my last.

Alexander V.

1/5

Terrible communication. Snakes. They don’t bother to reach out about important documentation. Carelessly managing clients account without following-up, reaching out, or following through on their communication. Go to State Farms and pay more for a better service.

Nancy R.

1/5

I love my AAA membership and insurance but this place is awful. I’ve been a member for many many years. I came here to get a moving permit for one of my vehicles, that’s insured by them. They should be able to pull up the info on the vehicle they have insured. They acted like they couldn’t and acted very bothered and rude that I asked them to pull up the info. They have DMV services but can’t pull up the info they need? I find that hard to believe.

Nathan R.

5/5

Much better than DMV... Went to replace my license plate. In and out in 15 minutes.

D H.

4/5

Nice place. Employees are friendly and helpful. Haven't had any problems with transactions or DMV services. Decent parking. Easy to get in and out quickly most of the time. Rarely have I spent more than 20 minutes total.