FedEx Ship Center - Winchester, Virginia

Ash C.

Very fast and easy to find and get my package dropped off.

Mark S.

They are always nice and friendly here. Always been able to handle any question or issue.

Matthew W. F.

FedEx, your delivery service is abysmal and you should be ashamed - straighten out your employee's poor performance or replace them as this nonsense cannot continue. I have already called and spoken to you about this, but nothing has changed. (by the way - in store is great service, this is about delivery)

FedEx Winchester has a long history of lazy delivery service by literally abandoning packages, including perishable foods, on the side of the road in the woods for us to find like a scavenger hunt.

They continuously and regularly fail to deliver to our home, hide the packages in the woods, and they further claim delayed deliveries due to "operational delays" over and over.

Consequently, due to their negligent and lazy deliveries, there have been a multitude of stolen packages followed by police reports which have been filed. In addition, excessively defrosted food deliveries from being left in the woods has also occurred.

In closing, please stop abandoning packages in the woods and properly delivery them to our residence like you're suppose to.

Ashley B.

I am very disappointed in my recent delivery. Not sure if this is the correct site my package came from, as I am assuming it was from their main hub. In a nutshell, the delivery driver did not deliver it to my door, and the package was actually left closer to the road. It was also placed on the ground with the top not facing up as the arrows show in the picture. I was able to catch the driver before she left my neighborhood where I requested assistance in moving, possibly with a dolly if available, as I am unable to move it due to the weight. She immediately had an attitude and stated she “has too much to do and has a bad back” which I found strange as her job is to deliver packages….anyway she then said “don’t you have a husband that can move it?” Keep in mind, no man is at my home when this was delivered, and my concern is that packages are stolen all of the time and this one is sitting in clear site of the road. I was taken aback by her comment as isn’t it her job to deliver the packages? She then changed her story regarding her back and said she could help ME move it (meaning she still would not be independently completing her job.) I then asked for her name as said thanks and walked away because her demeanor was becoming more hostile and threatening. She then rudely commented “do you want me to move it or not,” said in an extremely rude/sarcastic, threatening tone. At this point I could tell that I wouldn’t be receiving any help so I said no thank you. She then stormed off in her truck (the speed limit is 15mph because it is a dirt road and there are tons of children, and she was going much faster because there was a ton of dirt in the air.) and flipped me the bird. Very disappointed in her customer service. I spoke to a representative on the phone regarding the delivery who was very helpful though, so I will say I appreciated that individual.

Lauren L.

They can't print labels. Very inconvenient.

Emily B.

Kay was very friendly and helpful. She helped get what I was shipping out fast and tracking squared away so I didn't have to worry about it. I had bad experiences with Linda and Ellen, so I'll only ship if Kay can help.

Daronda T.

I made a few User Errors due to my fingers accidentally touching the keypad before I finished reading the question. Would be best to have a Go Back feature.

Michael C.

Customer service was excellent. I just wish I could have written out the address myself. It was well stocked with the items to ship with.